Return and Exchange Policy

Thank you for shopping with us at Al Wafaa Medical Co. We strive to provide the highest quality products to our customers. Please read our return and exchange policy carefully to understand our guidelines.

1. Product Inspection at Delivery

  • Immediate Check: We request that all customers thoroughly inspect their purchased products at the time of delivery.
  • Functionality Verification: Please ensure that the product is in working condition before accepting the delivery. Our delivery personnel will be available to assist you in verifying the functionality of the product.

2. No Return Policy After Acceptance

  • Final Sale: Once you confirm that the product is in working condition and accept the delivery, the sale is considered final. No returns will be accepted after this point.
  • No Exceptions: We do not accept returns for products that are in working condition after delivery has been accepted.

3. Return and Exchange Policy for Non-Working Products

  • Defective Product: If the product is found to be non-working at the time of delivery, please notify our delivery personnel immediately.
  • Return Process: In the case of a non-working product, we will accept the return and either provide a replacement, exchange the product for another item of equal or lesser value, or issue a refund as per your preference.

4. Additional Information

  • Contact Us: If you have any questions or concerns regarding our return and exchange policy, please contact our customer service team at [your contact information].
  • Policy Updates: This return and exchange policy may be updated from time to time. Please review it periodically to stay informed of any changes.